Question 1

How do credits work?

Accepted Answer

Credits are based on your input video length. 1 minute of input video equals 1 credit. Example: a 45 minute upload uses 45 credits.

Question 2

What happens if my video is longer than my available credits?

Accepted Answer

You can process videos up to the credits you have available. If you run out, you can upgrade your plan or purchase extra credits to continue generating clips.

Question 3

Can I purchase extra credits?

Accepted Answer

Yes. You can buy extra credits from your billing page and use them immediately for new uploads.

Question 4

Is my subscription automatically renewed?

Accepted Answer

Yes. Subscriptions renew each billing cycle unless you cancel before the renewal date. You can manage this from your billing settings.

Question 5

Do credits roll over to the next month?

Accepted Answer

No. Credits reset each billing cycle and do not roll over.

Question 6

Can I change my subscription after purchase?

Accepted Answer

Yes. You can upgrade or downgrade from your billing settings. Upgrades typically apply immediately, and downgrades usually apply from the next billing cycle.

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